Nothing is held for you until you take a slot underneath, so start there. Send last year's return with the rental on it once you have your time, because Steven goes through the property before the call rather than during it, and those twenty minutes then land on what nobody asked you about your nights, your management and your spending, instead of landing on introductions. Reach for the lease or the booking history if either is close to hand, and the closing statement if the place is new to you. Nothing is signed here and nothing is charged. If the calendar refuses to appear at all, the link underneath opens it on its own, or you can ring the number and a person will sort it with you.